Online Services Project Progress

Citizen Portal

Launched in 2008

  • Enables users to search for and access a diversity of information from government agencies, to conduct a wide range of transactions online
  • It also allows the general public with better access to government information and services.

Investment Application Tracking System (IATS) for FTIB

Launched in 2008

  • It facilitates investors to apply online to start up a business and to collect application fees.
  • Potential investors can track & monitor the progress of their applications across all 22 agencies

Registration of Companies Business System (RCBS)

Launched in 2008

  • RCBS allows the applicants to apply online for registration of a business, to search for an existing company name and to collect application fee via online payment gateway or through counter collection.
  • Turnaround time for applications have been reduced by as much as 50%

Sale of Geographical Information System (eGIS) for Department of Lands

Launched in 2008

  • Allow the Department of Lands & Survey (DLS) to publish the sales items online. Once the items are published, the customers of DLS can order GIS sales items online, check order status and make payments via the online payment service or through payment counters.
  • The system will also aid the DLS officers in tracking processes of the orders submitted.
  • Customers can track the status of their orders

Exam Registration & Results Management System (EXMS) for Ministry of Education

Launched in 2009

  • Allow the schools or students to register for external examinations administered by Ministry of Education (MOE) as well as view their results. Students can print their provisional results, print their exam slips & exam timetable, apply for a re-count, as well as transfer examination centres.
  • The system will also aid the MOE officers reduce the logistical effort required in preparing for examinations.
  • Schools can place a hold on a student’s results as well as control print bulk exam results

Scholarships Management System (SCHS)

Launched in 2009

  • Allow citizens to apply for scholarships administered by Department of Indigenous Affairs (DIA), Multi-Ethnic Affair (MEA), and the Public Service Commission (PSC). Applicants are able to monitor the progress of their application and receive notifications of a change in the status of their applications all on real-time basis.
  • DIA, MEA & PSC officers reduce their logistical effort required in preparing & awarding scholarships, as well as enjoy improved coordination of government scholarship processes.
  • Transparency is increased tremendously since the system automatically short-lists the applicants, as well as does the final selection.

Social Welfare Management System (eWelfare)

Launched in 2009

  • Facilitate the following processes for the Social Department: (1) Family Assistance scheme which serves as Income Support for families who need monetary assistance (2) Care and Protection, this is allowance given for child care giving either for residential home care or kinship care.
  • The overall objective of such as system is to improve the average turnaround time from 3 months to no more than 2 weeks.

People Hub Pilot System(People Hub)

Launched in 2009

  • This is one of the 3 data hubs identified under the eGovernment Master Plan. Its objective is to improve the sharing of information between respective government agencies.
  • This project is in 2 components: (1) the Master Plan for the development & enhancement of the People Hub, and (2) a Pilot Implementation as proof of concept.
  • This system also forms a key step towards the development of the national identity card.

Completion of Births, Deaths & Marriages Online System (eBDM)

Launched in Q1 2010

  • Allow citizens to apply for marriage licences online, and also request for birth/death/ marriage certificates. Applicants are able to monitor the progress of their application and receive notifications of a change in the status of their applications all on real-time basis.
  • Births Registry Office should be able to increase their revenue from the corporate sectors in billing enquiries (eg FNPF, Banks, etc), as well as improved coordination with other government agencies.
  • Birth Information security should increase through the reduction on the dependency on the paper records, which are prone to tampering.

Statistics Online System (eStats) for Bureau of Statistics

Launched in Q1 2010

  • Allow public to apply & pay for statistical information or reports online. Applicants are able to monitor the progress of their application and receive notifications of a change in the status of their applications all on real-time basis.
  • Bureau of Statistics officers should be able to reduce their logistical effort required in preparing & awarding statistical data.
  • Stakeholders should be able to access relevant information timely critical to making sound business decisions

Properties Online System (eProperties) for Local Authorities and Town & Country Planning

To be Launched in Q2 2010

  • Allow public to apply for land and properties rezoning, subdivision and developments and make payments online. Applicants are able to monitor the progress of their application and receive notifications of a change in the status of their applications all on real-time basis.
  • Government departments (Min of Health, Local Authority, Town & Country Planning, Lands Dept) should reduce their logistical effort required in processing such applications, as well as enjoy improved coordination of government agencies.
  • The system should improve the average turnaround time for approving applications.

Forestry Online System (eForestry) for Department of Forestry

To be Launched in Q2 2010

  • Allow public to apply for Forestry Licence & make payments online. Applicants are able to monitor the progress of their application and receive notifications of a change in the status of their applications all on real-time basis.
  • Forestry Dept, Lands Dept & NLTB should reduce their logistical effort required in processing such applications, as well as enjoy improved coordination of government agencies.
  • The system should improve the average turnaround time for approving applications.

Further enhancement of online Scholarships Systems

To be Launched in Q2 2010

  • Allow Department of Indigenous Affairs (DIA), Multi-Ethnic Affair (MEA), and the Public Service Commission (PSC) to monitor scholarships awarded. Agencies should be able to improve cost recovery.
  • DIA, MEA & PSC officers should reduce their effort required in monitoring & controlling scholarships, as well as enjoy improved coordination of government scholarship processes.
  • Government finances should be increased due to the improved monitoring & controlling.

Completion of the Internet Payment Gateway (IPG)

To be Launched in Q2 2010

  • Allow public to make payments online using their credit cards for government services available online
  • The payments get deposited directly into each stakeholder agency’s bank account without any manual intervention