Call Centre Services

We deliver government to citizen and government to business information services and Government to Employees IT information delivery and service complaints for the following Department Services:

• Weather Forecasting, Shipping Schedules, Public Works & Utilities, Transport, Selected Maritime Services, Energy and Utility, Selected Civil Registation Services
• Agriculture, Labor & Election Services
• Government Online Services
• Operator and Directory Services

Network & Communications Support

The Network & Communications Support Team is one of three core infrastructure and operations Team. It is a young team with appropriate skills to assist you with your network and communication needs.

We:

1. Design and implement network (LAN & WAN) and communication solutions for the Government
2. Consultancy to Government for networking and communications
3. Provide support (troubleshooting & maintenance) for Govnet (Government ICT Network)
4. Provide reliable and secure means of data transmission on Govnet
5. Promote penetration of Govnet into rural areas using technology such as VSAT
6. Provide VOIP solutions for Government
7. Research, Test and recommendations and implementation on new solutions
8. WiFi Networks & Fiber solutions
9. Provide secure, efficient, sustainable and reliable network solutions for all our customers.

For further info or assistance please contact us via  Ph: +679 132 777.

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PC Maintenance

PC Team is the department charged with the configuration, support, repair and maintenance of all computers connected to the government network. With tver 6000 computers being connected to the GOVNET domain and growing by the day, our team is constantly on the move; troubleshooting, diagnosing and restoring systems to its optimum capability.

As with all organizations within ITC,S we are constantly striving to deliver the best service that we can provide to an organization that requires it at a quick rate while ensuring that quality of service is not compromised.

We are currently in the process of implementing the LOVE PC venture. Working with aid from the Korean government, this project entails the assembling of acquired computer parts from a local vendor to build brand new PCs for our E-Community Project. Our current target is to assemble 15 PCs that will be distributed to various rural schools to aid in developing computer skills and educational assistance.

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Government Systems Support

The Information Technology and Computing Services, System Support Team (Server Team) provides support for the Fiji government (GOVNET) system. The team monitors all government critical servers and are responsible in providing best solution for the government IT system in terms of system support.

The team is responsible for providing the following services to the GOVNET users:

• Messaging;
• Domain Naming System (DNS);
• Data Protection;
• Security;
• Internet and
• Directory Services.

The Server Team always work hard together to achieve the team goal hence positively, contribute to the success of the GOVNET services.

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VoIP

As part of the direction towards reducting Telecommunication costs, Government has directed that an extensive Voice & Data Convergence Network be looked into, in the form of deploying VoIP (Voice over Internet Protocol) Solutions to all the government agencies.

ITCS is responsible in implementing VoIP which will be operating on the GOVNET infrastructure. There are nominated sites which will be equipped with a media gateway, which will act as a PABX for that particular department. After the roll-out of VoIP across these departments, they will be able to pick up their telephone handsets and just dial an extension to talk to someone from another department, but taking into consideration telephony uses to be on the same VoIP network.

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